Speed ​​and Convenience in Damage Reporting is on Aksigorta Mobile

Aksigorta continues to support its customers with the digital solutions it offers in case of damage. Thanks to the damage notification service offered through Aksigorta Mobile, insured people can create their notifications quickly and easily; It can complete its transactions within minutes by uploading the necessary information and documents, including IBAN, directly to the system.

Aksigorta Mobile; It digitalizes the insurance experience end-to-end with its wide range of services ranging from damage processes to healthcare services, from location-based solutions to artificial intelligence-supported digital assistants. The mobile damage notification process, which is an important part of this holistic structure, allows the insured to initiate their transactions effortlessly at the most critical moment.

Thanks to this structure, which proceeds through the mobile application, the first step of the damage notification process is significantly simplified and file opening times are significantly shortened. Steps such as collecting documents, completing information and clarifying the application flow, which can lead to loss of time in traditional processes, are managed in a more orderly and user-friendly manner in the digital environment. Thus, insured people can initiate their transactions much faster and with minimum effort in a sensitive situation such as the moment of damage. The mobile damage reporting process also provides significant operational contributions. Transferring information and documents to the system completely and quickly allows damage files to be opened in a shorter time, while also supporting a more effective and orderly progression of the next stages of the process.

Evaluating the issue, Aksigorta Customer Claims Management and Legal Deputy General Manager Zeynep Eröktem said, "Digitalization at Aksigorta is at every point we contact the customer." We position it as an experience element that offers speed, transparency and consistency. For this reason, we build our technology investments on a holistic structure that works integrated with customer experience, data analytics and distribution channels. The moment of damage is one of the most critical contact points of this approach. In this sensitive process, where our customers often experience uncertainty and the need to take quick action, it is of great importance for us that the first step is an easy, understandable and reliable experience. The damage notification service we offer through Aksigorta Mobile is a strong reflection of this perspective. "The ability to transfer the necessary information and documents directly to the system and start the process with minimum effort makes damage management more fluid and predictable. We will continue to transform technology into solutions that make our customers' lives easier and simplify the processes in the coming period," he said.

This experience offered with Aksigorta Mobile not only digitalizes the process; At the same time, it transforms it into a simpler, more fluid and easily manageable structure. This approach, which does not tire the user with unnecessary steps and offers the guidance he needs at the right moment, strengthens the customer experience.

About Aksigorta:
Leading the development of the Turkish insurance industry with its customer-oriented and innovative approach since 1960, Aksigorta today has 10 regional directorates, approximately 1,000 employees, more than 3,600 independent agencies, 693 Akbank branches, 146 brokers and nearly 6 thousand employees. It offers a 'completely different' insurance experience to its insured through its contracted institution. Acting with the aim of protecting what is valuable by offering new generation solutions for a sustainable life, Aksigorta continues to be the lifelong risk companion of its customers with its wide range of products and services in elementary branches. Supporting a sustainable future by placing Environmental, Social and Governance (ESG) criteria at the center of its business strategy, Aksigorta also makes insurance more accessible, simpler and faster with its technology and digitalization investments. Its main shareholders are H.Ö. with 36%. Sabancı Holding and Ageas Insurance International N.V. with 36%. The company is traded on Borsa Istanbul under the symbol AKGRT.