Housing Damage Files Are Resulted Faster with Aksigorta Mobile

Axigorta, which has implemented applications that make life easier for its customers, increases speed and efficiency in damage processes by shortening expert report times in outstanding files with the new tracking structure it has implemented specifically for housing damage files through Aksigorta Mobile.

Axigorta Mobile, which offers insurance services with a holistic structure through digital channels; It provides its users with a fast, easy and comprehensive experience with its wide range of services ranging from damage processes to healthcare services, from location-based solutions to artificial intelligence-supported digital assistants. The new system developed as a part of this approach contributes to more effective management of operational flow by strengthening the tracking in housing damage processes.

Thanks to this structure, which regularly monitors the reporting process of pending housing damage files, the completion process of expert reports is monitored more closely. Possible delays can be detected at an early stage and rapid action can be taken; Thus, while the files progress faster, the process becomes more organized and predictable.

With this system, each step of the damage processes becomes more visible, more traceable and more fluid; A more transparent and reassuring experience is offered for the insured, where uncertainties are reduced.

Evaluating the issue, Zeynep Eröktem, Deputy General Manager of Customer Damage Management and Legal at Aksigorta, said the following: We develop solutions that make them traceable and predictable. We aim to both speed up the processes and provide a more transparent and reliable experience to our customers with this tracking structure that we have implemented specifically for residential damage files.”

About Aksigorta:
Aksigorta, which has pioneered the development of the Turkish insurance industry with its customer-oriented and innovative approach since 1960, today has 10 regional directorates, approximately It offers a "completely different" insurance experience to its policyholders with its 1,000 employees, more than 3,600 independent agencies, 693 Akbank branches, 146 brokers and nearly 6 thousand contracted institutions. Acting with the aim of protecting what is valuable by offering new generation solutions for a sustainable life, Aksigorta continues to be the lifelong risk companion of its customers with its wide range of products and services in elementary branches. Supporting a sustainable future by placing Environmental, Social and Governance (ESG) criteria at the center of its business strategy, Aksigorta also makes insurance more accessible, simpler and faster with its technology and digitalization investments. Its main shareholders are H.Ö. with 36%. Sabancı Holding and Ageas Insurance International N.V. with 36%. The company is traded on Borsa Istanbul under the symbol AKGRT.